We carried out a review of the data available to us about Bollingbroke House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bollingbroke House, you can give feedback on this service.
People’s experience of using this service and what we found
Systems in place to monitor the service were not always effective. Some audits had identified areas to improve and appropriate actions were taken. However, some issues identified during our inspection, had not previously been highlighted. Audits had not identified issues relating to infection control and inconsistencies recorded in people’s care plans. Issues related to menu choices and support around dementia care had also not been identified through audits and governance systems.
People felt safe living at the home and told us staff cared for them well. Staff were knowledgeable about safeguarding people from the risk of abuse and knew what actions to take if required. People received their medicines as prescribed, by staff trained to administer medicines. Risks associated with people’s care were managed safely. Maintenance and servicing of the building and equipment was done in a timely way.
People were supported by staff who knew them well and understood their needs. Staff were kind and considerate in their interactions with people. People received enough food and drink to maintain a healthy diet. Staff felt supported by the management team and received appropriate training to carry out their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans we viewed were informative but sometimes lacking in person-centred information such as likes and dislikes. Care tasks were not always being recorded and therefore did not always accurately reflect care provided. However, interactions we observed were positive; people were offered choices and staff respected their decisions.
The provider had a complaints procedure and people felt comfortable to raise concerns and were confident appropriate actions would be taken.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 June 2021, and this is the first inspection.
The last rating for the service under the previous provider at the previous premises was good, published on 3 May 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.