Campden Home Nursing CIO

Updated 26 April 2023

Campden Home Nursing CIO (previously known as Campden Area Home Nursing Trust) is a charitable trust established in 1990. The hospice care at home team provide palliative nursing care for the terminally ill who wish to be cared for at home, in their last weeks of life. They provide specialist nursing care for adults who have life limiting conditions. The service delivers regulated activities in people’s homes, they also provide non-regulated activities at the location such as counselling, support groups, complimentary therapies and the serious illness support (SIS) service. We only inspected services that formed part of the regulated activities.

The hospice care at home team helps people stay at home if that is their preferred place of death. They provide supplementary and complementary support to the district nursing service and other teams involved with the patient’s care. The nursing team consists of 22 registered nurses, all with a specialist interest in palliative care. They employ 2 bank healthcare assistants who, under the supervision of the nurse manager, provide support to patients and help with personal care.

The service is offered to anyone living within a defined geographic area and covers parts of Gloucestershire, Warwickshire and Worcestershire.

The location is registered with the Care Quality Commission to provide the following regulated activities:

• Treatment of disease, disorder or injury.
• Personal Care.

The service had a registered manager who is a Queen’s Nurse, (the title of QN is available to individual nurses who have demonstrated a high level of commitment to patient care and nursing practice) who had been registered with the Care Quality Commission since March 2021.

The service was previously inspected under the name of Campden Area Home Nursing Trust in 2016 and was rated as good.

Updated 26 April 2023

We carried out a comprehensive inspection of Campden Home Nursing CIO as part of our inspection programme. We inspected all of our key questions: safe, effective, caring, responsive and well led.

This is the first inspection of this service under this name. They were previously inspected in 2016 under the name of Campden Home Area Nursing Trust and were rated as good.

Before the inspection we reviewed information about the provider, including information we had received and intelligence available.

Our rating of this service stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• The service did not have a policy for communicating with people with a disability or sensory loss.

Updated 26 April 2023