Archived: Thackley Green

People’s experience of using this service and what we found

People were protected from the risk of abuse and people told us they felt the service was safe. Staff were recruited safely, there were sufficient numbers of staff with the necessary training to support people safely and meet their needs. Risks to people had been assessed and measures were in place to reduce risks. Medicines were managed safely and the provider had sufficient infection, prevention and control measures in place.

People’s needs were assessed prior to them receiving care and support from the service. Staff received training that gave them the skills and confidence to perform in their roles. Staff worked with other agencies to ensure people had access to healthcare and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff treated them with kindness and respect. Staff understood how to promote people’s independence. Staff supported people to express their views and respected their choices.

People’s needs and preferences were highlighted in their care plans for staff to follow. These required further development which the service was in the process of doing. People’s communication needs were considered and met. People and relatives knew how to raise a complaint about the service and when concerns had been raised, we found the registered manager had promptly taken action to resolve the issue.

The registered manager understood their role and responsibilities and was proactive and enthusiastic about improving the care and support people received at Thackley Green. Quality assurance systems and checks were in place to maintain oversight of the service and drive improvements as required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 01 April 2021 and this is the first inspection.

The last rating for the service under the previous provider was Good, published on 29 June 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Thackley Green on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

We found the following examples of good practice.

People were supported by trained staff and in line with government COVID-19 guidance. People were supported to keep in touch with those important to them by staff in a variety of ways including video calls, emails and visits to the home. Relatives visiting the home were required to complete COVID-19 testing.

People isolating were supported in creative ways, including having their own dedicated staff who provided a support bubble to support all their needs, including their meals and social support. Catering facilities were separated to reduce the risk of cross infection.

The service actively engaged with a programme of regular testing according to government guidance. Additionally, any new staff and any staff returning after an absence were required to take a COVID-19 test. There was a clear procedure in place, in line with national guidance, to ensure people were admitted to the service safely.

Staff had received training in the use of Personal Protective Equipment (PPE). We saw this was accessible throughout the home and staff used it in accordance with the most up to date guidance. Additional cleaning schedules had been put in place to ensure high touch surfaces were cleaned regularly.

The infection control policy was up to date and audits were in place to monitor cleanliness, handwashing and PPE use.