Updated 7 July 2023
We undertook a follow up inspection of Witard Dental Ltd on 27 June 2023. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the provider was now meeting legal requirements.
We had previously undertaken a comprehensive inspection of the practice on 31 January 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Witard Dental Ltd on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection, we asked:
• Is it well-led?
Our findings were:
We found this practice was providing well-led care in accordance with the relevant regulations. The provider had made effective improvements in relation to the regulatory breach we found at our previous inspection. In general improvements were noted in staff recruitment, health and safety management, medical emergency equipment and staff support.
There were areas where the provider could make improvements. They should
- Take action to ensure that clinicians prescribe antibiotic medication according to nationally recommended guidelines.
Background
Witard Dental Practice is in Norwich and provides both NHS and private dental care and treatment for adults and children. The premises are accessible via a portable ramp for wheelchair users and car parking spaces are available in a public car park right outside the premises. The dental team includes 2 part-time dentists, a practice manager and 3 dental nurses. There are 2 treatment rooms.
During the inspection we spoke with the practice manager. One of the provider’s area managers, and a compliance manager were also present. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open on Mondays to Thursday from 9am to 5pm, and Fridays from 9am to 4pm.