Background to this inspection
Updated
30 November 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by 2 inspectors.
Service and service type
Sunny View House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under 1 contractual agreement dependent on their registration with us. Sunny View House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was announced.
We gave the service 24 hours’ notice of the inspection. This was because the service is small and we wanted to be sure the person receiving support would be at home to speak with us.
Inspection activity started on 24 October 2023 and ended on 8 November 2023. We visited the location’s office/service on 24 October 2023.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
We used all this information to plan our inspection.
During the inspection
We spoke with the person who used the service about their experience of the care provided. We spoke with 4 members of staff including the registered manager and care staff. We reviewed the person’s care file and 2 staff personnel files. We also reviewed records relating to managing the service.
Updated
30 November 2023
About the service
Sunny View House is a residential care home providing personal care to a maximum of 1 person. The service provides support to people with learning disabilities or mental health care needs in a 1-bedroom bungalow.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff communicated with the person in ways that met their needs and worked with them to plan for when they experienced periods of distress.
Staff supported the person to take part in activities and pursue their interests in their local area.
The service gave the person care and support in a safe, clean, well equipped, well-furnished and well-maintained environment. They were able to personalise their home.
Staff supported the person with their medicines in a way that promoted their independence and supported them to play an active role in maintaining their own health and wellbeing. They enabled the person to access specialist health and social care support in the community.
Right Care:
The person received kind and compassionate care. Staff understood and responded to their individual needs.
The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Staff had training on how to recognise and report abuse and they knew how to apply it.
The person’s care, treatment and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life. However, they did not always include enough guidance for staff. This included for a medical condition they had and their wishes at the end of their life.
Right Culture:.
The person received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. Staff knew and understood the person well and were responsive, supporting their aspirations to live a quality life of their choosing.
The person and those important to them, were involved in planning their care. Staff evaluated the quality of support provided, involving the person, their family and other professionals as appropriate. However, the person’s daily records lacked detail; we have made a recommendation related to this.
The service enabled the person and those important to them to work with staff to develop the service. Staff valued and acted upon the person’s views.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 31 July 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made a recommendation in relation to recording of daily support provided by staff.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.