We carried out a review of the data available to us about Wellington Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Wellington Care, you can give feedback on this service.
Wellington Care is a supported living service registered to provide personal care to people who live in their own homes. Some of these homes are shared with self-contained flats and an office space for staff. Some people live on their own.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there was one person receiving personal care and support.
People’s experience of using this service and what we found
People had not always receive their medicines safely and this had not been identified in a timely manner by management. We made a recommendation regarding medicines. There were monitoring systems in place to monitor the quality of the service, but these were not always effective. The registered manager had identified this and had started to review the processes in place. We made a recommendation about quality monitoring and embedding these in practice.
Staff were supported within their roles and received training to support this. Frequency of supervision had not always been delivered in line with the providers policy. However, staff felt supported and plans were in place to address this.
Care plans and risk assessments provided staff with information about people’s needs and how to support them safely. End of life wishes were recorded when expressed.
People and staff were positive about their experiences with the service. People told us that they had reliable support and staff respected them. People were supported to remain independent and were treated with dignity.
There were appropriate numbers of staff to support people when required. Safe recruitment practices were in place. Systems were in place to prevent and minimise the spread of infections when supporting people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 March 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.