Beachville West End

Updated 15 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team consisted of an Inspection Manager and an Inspector, as well as an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Beachville West End is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Beachville West End is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced. Inspection activity started on 28 February 2023 and ended on 03 March 2023. We visited the location’s service on 28 February 2023.

What we did before the inspection

We requested feedback from the local authority and Healthwatch and reviewed information we already held about the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with 3 people who used the service and 10 relatives about their experience of the care provided. We spoke with 6 staff including the registered manager, the deputy manager, 2 senior carers, 1 domestic staff, and a member of kitchen staff.

We reviewed care plans and a variety of records relating to the management of the service such as policies and management checks that were currently being used.

Updated 15 July 2023

About the service

Beachville West End is a residential care home providing personal care to up to 13 people. The service provides support to older people with accommodation over 2 floors. At the time of our inspection there were 13 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The home accommodates 13 people in one adapted building which includes dining and social areas such as a communal lounge area and a seafront garden.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right support: Staff were trained and enthusiastic in their roles to provide the care that people required to live the most independent lives as possible. Staff had received a good standard of training to fulfil their roles. We spoke to a number of people who use the service and their relatives who told us about how their nutritional needs were being met. This was in part due to the positive relationship between carers, the kitchen staff and people who lived there.

Right Care: People’s care plans were person centred and the home recognised the importance of equality and diversity in its policy making. The management team were knowledgeable about their roles and responsibilities and had promoted a culture of respect which focused on individuals’ personal choices. The Registered Manager had carried out appropriate quality checks to maintain a good oversight of the care being provided by their team.

Right Culture: Staff we spoke to were passionate about achieving good outcomes for people who use the service and people felt the home provided a close family like experience. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 21 May 2022)

The provider completed an action plan after the last inspection to show what they would do to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations and action had been taken to ensure people had given consent to their care and treatment was given in line with the law and guidance

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Beachville West End on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.