Glasson House

Updated 22 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 14 December 2020 and was announced.

Updated 22 January 2021

This inspection took place on 3 December 2018 and was unannounced. Glasson House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Glasson House accommodates six people living with mental health needs.

The service was a house with six bedrooms with en-suite facilities. The building was partly wheelchair accessible. The service had communal areas including, kitchen, dining area and a living room.

At our last inspection in June 2016, the service was rated good. At this inspection, we found concerns with the cleanliness and maintenance of the service. This means that the service is no longer rated good and has been rated as requires improvement.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was unavailable on the day of the inspection and the deputy manager who runs the service on a day to day basis assisted with the inspection.

We found some areas of the service to be unhygienic and poorly maintained on the day of the inspection.

People were supported by sufficient levels of staff.

People told us that they felt safe living at Glasson House and were supported by staff who knew them well and supported them in a way that promoted their independence.

The service had risk assessments which identified people’s individual risks associated with their care and support needs. Risk assessments provided guidance as to how risks were to be managed or mitigated against to keep people safe.

Medicines were managed and administered in a safe way.

Staff told us and records confirmed that they were supported to carry out their role through a variety of processes which included induction, regular training, supervision and appraisal. Staff were safely recruited.

We observed people had developed positive and caring relationships with staff that were based on respect and trust. Staff also ensured that people’s privacy and dignity was maintained.

Care plans were detailed, person centred and provided information about people and how they wished for their care and support to be delivered.

People and their relatives knew who to speak with if they had any concerns or issues to raise. The service had not received any complaints since the last inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The provider had policies and systems in place to support this practice.