We carried out a review of the data available to us about Foos Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Foos Care, you can give feedback on this service.
Foos Care is a domiciliary care agency providing personal care to people living in their own home. The service provides support to older people over and under the age of 65, some people were living with dementia and some had high support needs requiring specialist support with nutrition. At the time of our inspection there were 12 people using the service.
People’s experience of using this service and what we found
People told us they felt safe at the service and their relatives confirmed this. People were kept safe as there were risk assessments covering a number of areas to reduce the risk of potential harm to people.
People were safeguarded from the risk of abuse as staff were able to describe the signs to look out for and how to report any identified concerns.
People told us there were enough staff to provide care to them, and staff from the service arrived on time. Records confirmed staff were recruited in a safe way.
Where medicines were managed by the service, records confirmed people received them on time. People told us staff helped them take their medicines in a timely manner.
People’s care needs were assessed before they started to use the service. People were supported by staff who received a full induction to the service, reading policies and procedures, shadow session and full mandatory training.
People were supported by staff to eat and drink sufficient amounts throughout the day.
People told us they liked the staff who provided their care. People told us staff were kind and caring towards them and respected their privacy and dignity. Diversity was respected at the service.
People’s care plans were personalised, included information about important family relationships and their likes and dislikes.
People told us they were involved in their care and staff would use different forms of communication to include everyone.
There were systems in place to monitor and audit the service. People and staff were encouraged to offer feedback on the service and how it could be improved.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 May 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.