We carried out a review of the data available to us about Beloved Homecare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Beloved Homecare Ltd, you can give feedback on this service.
Beloved Homecare Ltd is a domiciliary care service providing care and support to people living in their own homes. At the time of our inspection the service was providing personal care to 11 people.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. Personal Care is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
Recruitment processes were not always robust, some staff files did not contain the relevant information. The registered manager took immediate action to address this.
Records used to monitor and review some people's care had not been fully completed and kept up to date. We found examples where sections of some people’s care plans and care records had not been updated to reflect changes in their needs. Although not widespread and no people had come to any harm improvements were required. The provider had identified similar concerns prior to the inspection and was making the required changes.
We have made a recommendation about records.
The quality monitoring systems implemented by the provider to help them monitor the quality of the service were mostly effective, however we did identify some gaps in recruitment practices.
We have made a recommendation about recruitment.
People and their relatives reported personalised and good quality care from staff who were kind and compassionate. Systems were in place to manage and monitor the punctuality of staff's care calls. Staff reported the culture of the service as open and positive.
The provider was proactive in supporting their staff and provided access to resources to benefit the health and wellbeing of employees. Care workers spoke highly about working for the service. People told us staff were caring and kind. Staff had a good understanding of how to support people in a way that promoted their privacy, dignity and independence.
The provider actively engaged with people and staff to be able to continuously learn, expand and improve the service they provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 March 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Enforcement and Recommendations
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.