The Wellspring Care Ltd

The Wellspring Care Ltd is a domiciliary care agency providing personal care support to people in their own homes. At the time of our inspection two older people were receiving support with their personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received person centred care that met their needs. Staff were aware of risks to people’s safety and supported people to minimise those risks. They involved people in the planning and delivery of their care and asked for people’s consent prior to providing support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support from a consistent care worker who they had built good working relationships with. Staff respected people’s privacy and dignity and supported them to be as independent as possible.

Safe recruitment practices were in place and there were sufficient numbers of staff. Staff were required to complete mandatory training to ensure they had the knowledge and skills to undertake their duties. Staff felt well supported in their role and able to have open and honest conversations with the management team.

There were processes in place to review the quality of care delivery and the management team undertook spot checks to ensure care was delivered in line with people’s support plans and the provider’s policies and procedures.

The management team were committed to learning and continuous improvement. They were looking to expand their business and were building relationships with the local authorities and commissioners where they operated.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 March 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.