Updated 3 April 2024
Elite Support Providers provide personal care to people. This is help with tasks related to personal hygiene and eating. At the time of this assessment the service was providing care to two people who lived in a supported living setting. We expect health and social care providers to meet 'Right support, right care, right culture'. This is guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people. Not everyone was being supported in line with this guidance. People were not always being given opportunities to access the community or to participate in activities that meant something to them. The environment people lived in prevented people from spending time in the garden which was something both people were noted as enjoying. People were not always assessed robustly to help ensure staff could meet their needs which resulted in one person experiencing a lot of anxiety and distress. People may be at risk of harm as staff did not always follow guidance. Staff received safeguarding training. However, concerns were not always reported to CQC. Staff had failed to keep accurate medicines records. Staff received training, but there was no process in place to check whether staff learnt from training. Staff were not recruited through robust recruitment processes. Management were not always open and transparent with us and there was a lack of robust governance arrangements in place. Staff were kind and caring to people and had people’s best interests at heart. There were sufficient staff to care for people and staff told us they felt supported by management. The registered provider had a service improvement plan in place. Management and staff worked with external agencies and professionals to support with people's care.