We carried out a review of the data available to us about Prism Care (North East) CIC on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Prism Care (North East) CIC, you can give feedback on this service.
Prism Care (North East) CIC is a domiciliary care service providing regulated activity e.g. personal care to people living in their own homes. At the time of our inspection ten people were being supported.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People, and their relatives, felt safe with the staff. Staff had a good understanding of people’s needs and knew how to report any concerns. Risks were assessed but there were some gaps in records relating to how risks should be managed. We did not identify any impact on people. We have made a recommendation about this.
People, and their relatives, felt staff were respectful and treated with them dignity and kindness. Comments included how well the staff knew people and their needs. Staff were following current guidance in relation to PPE. Medicines were managed safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Assessments of people’s needs, and preferences were completed. The information was used to develop support plans and daily routines with the involvement of people and their relatives. We identified some gaps in information. This had not impacted on the support people received. We have made a recommendation about support planning.
Safe recruitment practices were followed. Staff attended training the provider deemed mandatory as well as training specific to the needs of the people they supported. Regular meetings were held with staff and management. Staff felt very well supported.
The registered manager promoted a culture of inclusion and openness which was supported by the staff team. People felt the service was well-managed. A range of audits were completed but they were not always effective in identifying gaps and omissions in care records. We have made a recommendation about quality assurance systems to make sure records are accurate and complete. The registered manager was responsive to our feedback and took immediate steps to improve record keeping.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 March 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what action was necessary and proportionate to keep people safe as a result of this inspection. We made three recommendations. Please see the safe, responsive and well-led sections of the report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology'. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.