We carried out a review of the data available to us about Orchard Dene on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Orchard Dene, you can give feedback on this service.
Hale Business Centre is a domiciliary care agency. At the time of our inspection there was one person using the service. The service provides care to older people and people with dementia.
People’s experience of using this service and what we found
The person who used the service was protected from the risk of abuse. Their relative told us their family member felt safe. Risks to safety were managed. Staff were recruited safely.
Staff had been trained and had the necessary skills and experience to support the person using the service to achieve a positive lifestyle. The service worked closely with external health professionals to monitor the person’s physical and mental health.
The person who used the service was treated with kindness and their privacy was respected by staff. The person who used the service was encouraged to express their views and were involved in making decisions about their support with support from family where necessary. This included reviewing their care plans.
The person who used the service was supported in line with their communication needs and staff demonstrated an excellent understanding of how to communicate with them in a personalised way.
The registered manager had a clear vision about the service and support they offered. A range of audits were completed to ensure good quality services.
The person who used the service was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us 1 April 2021 and this is their first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.