We carried out a review of the data available to us about Walfinch Harrow & Brent on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Walfinch Harrow & Brent, you can give feedback on this service.
Walfinch Harrow & Brent is a domiciliary care agency registered to provide personal care to people in their own homes. The services they provide include personal care, housework and prompting people to take their medicines. At the time of inspection, the service provided care to 19 people who received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service:
People and relatives spoke positively about the care provided by the service. They told us they could rely on care workers to provide care safely. People were kept safe from abuse and harm, and staff knew how to report any suspicions concerning abuse. The service had systems in place to report and investigate concerns.
Risk assessments identified how potential risks should be managed to reduce the likelihood of people experiencing harm. Staff understood the risks to people and delivered safe care in accordance with people's support plans.
People and relatives told us that care workers were respectful of people’s privacy and dignity. They were complimentary about how the service was managed and said that care workers were kind, warm and considerate.
People received personalised care from a small, consistent staff team who valued the relationships they had built with people. Care workers cared for people in ways which promoted their rights to independence.
Appropriate medicines management and administration processes were in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Measures to prevent and control the spread of COVID-19 and other infections were in place.
Staff worked with people, their relatives and other health and social care professionals to assess people's
risks and plan and review their care. This included any support people may require to meet their communication needs. Systems were in place to take learning from any suggestions or complaints, should
these be made.
Staff were competent and trained to carry out their roles. People and relatives expressed their confidence in the knowledge and skills of care workers.
The service was caring. We received positive feedback about the caring attitude and empathy shown by care workers. People were involved in planning and directing their own care and they were supported to remain as independent as possible.
Care plans were up to date and reviewed on a regular basis. Care workers supported people in line with their wishes.
Staff told us they were well supported by management. They were confident that management would listen and address any concerns if they raised them. Care workers spoke positively about morale and told us they felt valued working at the service.
Management regularly checked key areas of the care provided and used their findings to drive through improvements in people's safety and care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The service was registered with us on 7 April 2021 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.
The inspection was prompted because the service has not had an inspection and a rating since it was first registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.