Background to this inspection
Updated
12 April 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by one inspector and one assistant inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 21 February 2022 and ended on 25 February 2022. We visited the location’s office on 23 February 2022.
What we did before the inspection
We reviewed information we had received about the service since they registered. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We asked the registered manager to provide some documentation prior to the office visit, for example, training details for staff. We used all this information to plan our inspection.
During the inspection
We spoke with the registered manager and provider of the service. We also spoke with the field care supervisor, recruitment coordinator and staff coordinator. We reviewed a range of records including three people's care records, a number of medicines administration records, three staff records and other documents relating to the management of the service.
After the inspection
We spoke with three people who use the service and two relatives via telephone. We had contact with a further three care staff members. We sought feedback from four professionals who have regular contact with the service, including from the local authority. We reviewed additional
documentation relating to people's care and the management of the service.
Updated
12 April 2022
About the service
Carepoint Services Ltd (Brighton & Hove) is a care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 31 people were receiving regulated activity.
People’s experience of using this service and what we found
People were safe. Staff had been trained to safeguard people from abuse. They understood the risks to people's safety and wellbeing and what they should do to minimise these. Staffing levels were sufficient to meet people’s needs effectively. Staff were recruited in a robust and safe way to ensure they were suitable to support people. The service had good infection prevention and control measures in place which were in line with current guidance.
Staff received relevant training to help them meet people's needs. Staff were well supported by the registered manager and encouraged to continually learn and improve in their role. Regular checks were completed to make sure staff were carrying out their duties appropriately and to a high standard.
Where people needed this support, staff helped people to eat and drink enough and to take their prescribed medicines. Staff understood people's healthcare needs and how to recognise if their needs were changing. Appropriate support from health and social care professionals had been sought when needed.
People spoke positively about staff and were satisfied with the care and support they received. They told us that their care and support had been tailored to meet their needs and wishes. People told us that staff were kind and caring and treated them with respect. One person said, “They are very caring. Like they are friends to me.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well-led. The registered manager and provider worked together to monitor and review the quality of service that people experienced. People told us they felt involved in their care and were able to give feedback. Staff were also encouraged to give their views to drive improvement in the service.
There were arrangements in place to make sure any accidents, incidents and complaints would be fully investigated and relevant agencies informed. All staff worked closely with health and social care professionals involved in people's care and acted on their recommendations to deliver care and support that met people's needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
Carepoint Services Ltd (Brighton & Hove) had not yet been inspected or rated. As such, it was important that we inspected to provide an accurate rating and gained assurance that people being supported were safe.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.