Hannah's Baby Care Limited

We had not previously rated this service. We rated it as good because:

• The provider had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. The provider assessed risks to patients, acted on them and kept good care records.
• The service provided good care and treatment. The provider worked well for the benefit of patients, supported them to make decisions about their care, and had access to good information.
• The provider treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped families understand their condition. They provided emotional support to parents and families.
• The service planned care to meet the needs of their patients, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• The provider ran services well using reliable information systems. They were focused on the needs of patients receiving care. The provider engaged well with parents and other health care providers to plan and manage services.