We carried out a review of the data available to us about Simplex Healthcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Simplex Healthcare Limited, you can give feedback on this service.
At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
About the service
Simplex Healthcare Limited is a domiciliary care agency providing personal care and support for people in their own homes. The agency provides care and support for people in Sittingbourne area of Kent. People receiving care and support were adults and elderly. At the time of our inspection, three people were receiving regulated activity of personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Relatives told us they were happy with the service provided by the agency care staff. A relative said “Yes, definitely, it’s a really safe agency. They are happy and chatty carers.”
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by regular reliable staff who knew them and their needs well, which promoted continuity of care. A relative said, “Yes, and the new ones always shadow the regular ones.” People made decisions about their care and these were documented in their care plan.
Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome. Staff supported people to play an active role in maintaining their own health and wellbeing.
Right Care:
People's equality and diverse needs were consistently promoted. Staff understood people's individual needs and a multi-cultural workforce provided culturally appropriate care.
People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice.
People received safe care and support from Simplex Healthcare Limited. The registered manager and staff knew what their responsibilities were in relation to keeping people safe from the risk of abuse. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.
Right Culture:
People were supported to maintain good health, were supported with their medicines and had accessed healthcare services when needed. Where assessed, staff prepared food and drink to meet people’s dietary needs and requirements.
Staff were skilled in carrying out their role. The registered manager ensured staff were appropriately trained. A care staff said, “I have been in Health and Social Care work for about six years now. When I joined the agency, the registered manager sent me on mandatory courses to complete as a refresher.”
Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. The service enabled people and those important to them to worked with staff to develop the service. Staff valued and acted upon people’s views. Staff told us there was an open culture where they were kept informed about any changes to their role. Staff told us the registered manager was approachable and listened to their ideas and suggestions.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 April 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.