We carried out a review of the data available to us about Diagrama Supported Living on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Diagrama Supported Living, you can give feedback on this service.
About the service
Diagrama Supported Living provides care and support to people living in seven supported living settings. Each setting had a separate staff team with a supported living co-ordinator. The supported living co-ordinators oversaw the running of the settings and reported to the registered manager. At the time of the inspection, 32 people were using the service. There was an office off site from where the registered manager arranged and managed support. CQC does not regulate premises for supported living; this inspection looked at people’s care and support.
People’s experience of using this service and what we found
We found the outcomes for people using this service reflected the principles and values of Right support, right care, right culture. These included promotion of choice and control, inclusion and independence. People’s support focused on them having as many opportunities as possible for them to gain employment, learn new skills and become more independent.
Right support
People’s independence was promoted. Their care and support needs were assessed before they started to use the service. Risks to people had been assessed to ensure their needs were met safely. Staff supported people to find employment, take part in activities and pursue their interests in their local area. There was a complaints procedure in place in formats that people could understand.
Right care
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. People had access to health care professionals when they needed them. The provider had systems in place to support people with end of life care.
Right culture
People received good quality care, support and treatment because staff were trained in areas related to their needs and they received regular supervision from their line manager. People and those important to them were involved in planning their care.
There were safeguarding procedures in place and staff had a clear understanding of these. Robust recruitment checks had taken place before staff started working at the service. There were enough staff available to meet people’s needs.
People’s medicines were managed safely. Staff followed government guidance in relation to infection prevention and control. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The registered manager and staff worked in partnership with health and social care providers to deliver an effective service. The provider recognised that some of the properties where they provided support were not suitable for supported living and they were working with the local authority to identify alternative properties.
There were systems in place to monitor the quality and safety of the service and any learning was identified and acted on. Staff said they received good support from the registered manager and the supported living co-ordinators.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
Rating at last inspection and update
This service was registered with us on 1 April 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.