We carried out a review of the data available to us about Bronte Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bronte Care Services, you can give feedback on this service.
Bronte Care Services is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection, the service provided personal care to 56 people including older people, people living with dementia and people with a learning disability. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
Staff supported people within their own home, working with relatives to ensure they supported people to be involved in maintaining their own health and wellbeing where possible. Staff communicated with people in ways that met their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People's needs were appropriately assessed before they started to receive support from the service. The service worked together with healthcare professionals and relatives to ensure people's needs could be met. People were supported with nutrition and hydration. Care was person-centred and promoted people's dignity, privacy and human rights. Staff understood how to protect people from poor care and abuse. Staff were appropriately trained on how to recognise and report abuse and they knew how to report safeguarding concerns. Relatives told us their love ones were safe when receiving care from the service. Care records contained risk assessments with clear guidance for staff to follow. Medicines were managed safely. Staff were recruited safely.
Right Culture:
Relatives spoke positively about the management team and staff. People received good quality care, and support because appropriately trained staff could meet their needs and wishes. Staff understood people's needs in relation to their strengths, impairments or sensitivities. This enabled people to receive compassionate, sensitive and appropriate care that was tailored to their needs. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk More information is in the full report.
Rating at last inspection
The last rating for this service was Requires Improvement (published 10th January 2020) and there was a breach of regulation 19 (Fit and proper persons employed). The provider completed an action plan after the last inspection to show what they would do and by when to improve.
Why we inspected
We carried out a comprehensive inspection of this service on 5th January 2023. This inspection was prompted by a review of the information we held about this service and the providers re registration changing from an individual to a partnership on 18th May 2021.