We carried out a review of the data available to us about SureCare Chesterfield on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about SureCare Chesterfield, you can give feedback on this service.
SureCare Chesterfield is a domiciliary care agency. They provide support to people in their own homes. At the time of this inspection the service was supporting 31 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe. There were processes in place to safeguard people from abuse. Risks to people’s safety were assessed and reviewed. There was guidance for staff to follow to know how to keep people safe from harm. People received their medicines as prescribed. Staff wore appropriate Personal Protective Equipment (PPE) such as face masks and disposable gloves and aprons.
People’s care needs were assessed and reviewed. Staff completed training to know how to care for people effectively. People enjoyed the food staff prepared. Staff knew and understood people’s dietary requirements. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring. People and relatives praised the caring and inclusive nature of the service. People’s privacy, dignity and independence were respected and promoted. People and relatives were actively involved in their care planning and delivery.
People received care that was responsive to their needs and preferences. People’s communication needs were assessed and met.
People achieved good outcomes from their care. People, relatives and staff all spoke highly of the support they received from the management team. The registered manager, nominated individual, managing director and care co-ordinator all maintained daily oversight of people’s care. The management team also took on caring roles, this ensured they built and maintained a close relationship with people and their relatives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 April 2021 and this is the first inspection.
Why we inspected
The service had not previously been inspected.