We carried out a review of the data available to us about Resource Gate Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Resource Gate Care, you can give feedback on this service.
Resource Gate Care is a domiciliary care agency providing personal care to people living in their own homes or flats. The domiciliary care agency is registered to provide care to people over and under the age of 65, people living with dementia, people living with a physical disability and people living with a learning disability or autism.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting a total of eight people, of which two people were being supported with the regulated activity of personal care.
People’s experience of using this service and what we found
People told us they felt safe and were positive about the care they received. People told us, “The staff are very kind and caring.” Risk assessments were in place which provided guidance to staff to mitigate risk.
A recruitment process was in place to ensure staff were suitable for their role. An induction and training process was in place to prepare all staff for their role. People felt the staff had the relevant skills and knowledge to support them appropriately.
People were supported by a consistent staff team and felt the staffing levels were adequate. One person told us,” I have never been without care when I need it.”
The provider had a system in place to support the safe management of medicine. Staff had received training in the administration of medicine and had had their knowledge and skill assessed to ensure it remained safe.
A quality and assurance process was in place to identify where improvements were required to make change and support development of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they found the registered manager and staff to be approachable. One person told us, “The registered manager and staff listen to me and make me feel valued.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 7 April 2021 and this is the first inspection.
Why we inspected
This was a planned inspection as a newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.