Heartsure

Updated 23 November 2022

Heartsure is located at 1 Brunswick Rd, Kingston upon Thames, London, KT2 6SB, London in the London Borough of Kingston.

The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities: treatment of disease, disorder or injury and diagnostic and screening procedures.

Services provided include medical cardiology consultation, diagnostic, rehabilitation and preventative cardiology services.

Patients can be referred to other services for diagnostic imaging and specialist care.

The practice is open Monday to Friday from 7.00am to 9.00pm; on Saturday between 9am-3pm and offers some out of hours care. The provider’s website can be accessed at www.heartsure.co.uk

How we inspected this practice

Before the inspection we reviewed a range of information submitted by the practice in response to our provider information request. During our visit we interviewed staff, observed practice and reviewed documents.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 23 November 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Heartsure on 11 October and 08 November 2022 as part of our inspection programme. The practice is an independent cardiology service located at 1 Brunswick Rd, Kingston upon Thames, London, KT2 6SB.

Mr Tom Hastings is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Heartsure is an independent provider of medical services and offers a full range of private cardiology services. This is the first inspection of the service, and this will be a rated inspection.

Six people provided feedback via online reviews about the service. All the feedback we received was very positive, with an average of 5/5 stars, about the staff and services provided by the practice.

This service is registered with CQC under the Health and Social Care Act 2008 for diagnostic and screening procedures and the treatment of disease, disorder or injury.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs in line with national guidance.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
• The service was aware of current evidence-based guidance and they had the skills, knowledge and experience to carry out their roles.
• The service had systems and processes in place to ensure patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
• There was a clear leadership structure and staff felt supported by management.
• The practice had systems in place to collect and analyse feedback from patients.
• The practice was aware of their responsibility to respect people’s diversity and human rights. We saw that all staff had completed equality and diversity training.

The areas where the provider should make improvements are:

• Continue to expand their quality improvement and clinical audit programme.
• Take action to contemporaneously update staff records regarding staff immunisations and immunity.
• Take action to convert the Legionella risk assessment from a domestic property to commercial healthcare location.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services