11 July 2022
During a routine inspection
People's experience of using this service and what we found.
Everyone, except one person, was very satisfied with the care that staff provided and with the management of the agency. They said safe care was provided, with people protected against abuse, neglect and discrimination.
Details of how to reduce risks to people's safety were included in people's care plans. Care plans reflected people’s individual needs.
Safe recruitment practices were in place to ensure only suitable staff worked at the service. Enough staff were employed to meet people's needs and timely calls were in place to provide personal care. Quality assurance systems were in place to try to ensure people were provided with a quality service.
People were largely protected against the risk of infection, though the registered manager had to remind some staff to continue to wear masks.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were treated with respect and dignity and staff had a caring and friendly approach to them. They said staff fostered very good relationships with them.
Staff respected people's privacy and encouraged them to maintain their independence and do as much for themselves as they wanted to.
The registered manager understood their responsibilities and worked in an open and transparent way. Relatives were aware of how to approach the registered manager to raise concerns or complaints. They said the registered manager always listened to their views.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This was a planned inspection.
Rating at last inspection
This service was registered with us in August 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.