Vision of Hope

The provider had taken appropriate steps to reduce the risk of people receiving unsafe or inappropriate care, treatment or support by having arrangements in place to deal with foreseeable emergencies.

We found that appropriate steps had been taken to ensure that the risk of acquiring a health care associated infection had been reduced.

Staff had received safeguarding of vulnerable adults training, and had easy access to the local safeguarding team.

The provider had completed Disclosure and Barring Service checks on all the staff employed at the clinic.

The people we spoke with told us they were happy with the care they had received at the Vision on Hope and with the staff team. One person who used the service told us "It's brilliant, I'm very happy with the service". Another person told us, 'It's a really good service and I have no criticisms'. Staff told us they felt the quality of care delivered was of a good standard.

We found the people who use the service had consented to all treatments they chose. All the people we spoke with told us they had signed a valid consent form.

People were made aware of the requirements for them to pay for their care, treatment and support and the expected costs. This was confirmed by the conversations we had with people.

We found care records were very detailed and fit for purpose. Each file contained extensive evidence that people had been involved in the planning of their care and treatment.

We found that the people who use this service were not protected from the risk of abuse. Safeguarding training had not been completed by clinic staff and there was no adult safeguarding policy in place.

We found that people were not protected from the risk of acquiring a health related infection.

We also found that the clinic had not completed the necessary checks relating to workers.

The provider had an effective system to regularly assess and monitor the quality of service that people received.

We found that people were given adequate information about treatments, risks and benefits involved and any alternatives available to them.

We found that there were a range of guidelines in place to keep staff and people using the service safe, however many of them had not been reviewed for 6 years. We found that there was no safeguarding guidance/policy in place. This meant that people using the service were not kept safe from abuse.

We found that people's views and comments were encouraged and that service improvements had been made as a result