We carried out a review of the data available to us about Dedicated Care East Anglia Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dedicated Care East Anglia Limited, you can give feedback on this service.
Not everyone using Dedicated Care East Anglia receives the regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
The service has been developed and designed in line with the principles and values that underpin
Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service:
People were fully involved and included in the planning and reviews of their care and support. Staff worked extremely closely with people to learn about and improve people's experiences.
People highly valued their relationships with staff and felt very well supported and cared for.
People felt that they mattered.
All feedback received was overwhelmingly positive about the support, guidance and care people received.
Relatives were full of commendation for the staff in terms of their kindness and skills.
People were supported by staff who were creative in their approach to supporting them and promoted their independence as much as possible.
People’s care needs were very well known by the staff who were supporting them.
People received care in a manner which was in accordance with the principles of the Mental Capacity Act 2005.
The service was extremely well managed and people and their relatives consistently praised the passion and drive of the directors and their motivation to provide an exceptional service.
Rating at last inspection: The service was rated ‘Good’ at our last inspection on 19 October 2016. The report following that inspection was published on 11 November 2016.
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The service is registered to provide personal care to people in their own homes. People who used this service were living together in shared houses. On the day of our visit 19 people were using the service. The service provided care and support to people with learning disabilities.
There were two registered managers for this service, one of these was on annual leave at the time of our visit and therefore we spoke with just one registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People and their relatives told us that people were safe using the service. Staff were trained in adult safeguarding procedures and knew what to do if they considered someone was at risk of harm, or if they needed to report concerns.
There were systems in place to identify risks and protect people from harm. Risk assessments were in place and carried out by staff that were competent to do so. Risk assessments recorded what action staff should take if someone was at risk and referrals were made to appropriate health care professionals to minimise risk going forward.
There were sufficient staff to keep people safe and meet their needs, and the registered managers had followed safe recruitment procedures. Staff were competent with medicines management and could explain the processes that were followed. Policies and procedures were in place to guide staff in relation to the Mental Capacity Act 2005. The registered managers understood that there should be processes in place for ensuring decisions were made in people’s best interests. Staff sought consent from people and recorded this.
Staff were caring, knew people well, and supported people in a dignified and respectful way. Staff maintained people’s privacy. Relatives felt that staff were understanding of people’s needs and had positive working relationships with people.
Care provided was individualised according to each person’s needs and preferences. People and their relatives were involved in assessment and reviews of their needs. Staff had knowledge of changing needs and made relevant changes to care records with the people who used the service.
People and staff knew how to raise concerns and these were dealt with appropriately. The views of people, relatives, health and social care professionals were sought as part of the quality assurance process. Quality assurance systems were in place to regularly review the quality of the service that was provided.