We carried out a review of the data available to us about Hawkinge House Proactive Assessment Unit on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hawkinge House Proactive Assessment Unit, you can give feedback on this service.
Hawkinge House Proactive Assessment Unit is a residential care home providing accommodation and nursing and personal care for up to 62 people. The service is arranged across two floors with lift access to upper floors. There were 57 people using the service at the time of our inspection. Hawkinge House Proactive Assessment Unit mainly provides short term nursing and care for people awaiting assessments of ongoing care and support needs from health and social care teams. In the last three-month period 193 people had used the service, 150 of these were new admissions.
People’s experience of using this service and what we found
People told us they felt safe and were happy in Hawkinge House Proactive Assessment Unit. One person told us, “I’m living like a Lord.” Another person said, “Yes I feel safe. I like to be independent. I have a very pleasant room and I get on well with the staff.” People received safe care and treatment from staff who knew them well.
Medicines were managed safely, and lessons were learned when things went wrong. The service had good infection control measures in place. There were enough staff deployed to safely meet peoples’ needs. Staff had received appropriate training.
People received care in a respectful manner which promoted their dignity and encouraged independence. Privacy was maintained and people told us staff asked for their consent before supporting with personal care or other tasks.
People enjoyed the food and their dietary needs and preferences were met, for example vegetarian or vegan. People told us they had choices, but if they wanted something different, they only had to ask. One person told us the best thing about the service was the food.
Robust quality assurance processes were in place to monitor the service and regular audits were undertaken in a number of areas for example, infection control and medicines. People and staff told us the registered manager was supportive and approachable with an open door policy and the service was well organised.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 22 April 2021 and this is the first inspection.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.