This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at The Chaddesley Clinic as part of our inspection programme. The Chaddesley Clinic provides consultations, examinations, and treatments to adults, in cosmetic medicine and treatment of skin lesions. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Chaddesley Clinic provides a range of non-surgical cosmetic interventions, for example the use of Botox for cosmetic purposes, which are not within the CQC scope of registration. Therefore, we did not inspect or report on this service.
Our key findings were:
- Staff had the skills, knowledge, and experience to carry out their roles. The clinical team consisted of three surgeons with extensive experience in plastic surgery.
- There were systems to assess, monitor and manage risks to patient safety. We saw that assessments and treatment was completed in line with relevant and current evidence based guidance and standards.
- There was evidence to demonstrate that staff worked together with other organisations to deliver effective care and treatment. The clinic had direct access to specialist care teams including the skin specialist multidisciplinary team at the University Hospitals Birmingham NHS Foundation Trust.
- There was evidence of quality improvement activity in place.
- The clinic obtained consent to care and treatment in line with legislation and guidance.
- Patient feedback was positive about clinical care as well as timeliness of services. Feedback from staff was positive about the culture and working at the clinic.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services