Jane Benn - Pangbourne Drive

Updated 21 May 2019

Jane Benn - Pangbourne Drive is an independent GP practice located at 2 Pangbourne Drive, Stanmore, Middlesex, HA7 4QT.

The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities; treatment of disease, disorder or injury, and diagnostic and screening procedures.

Services provided include: management of long-term conditions; gynaecological assessment; antenatal and postnatal care; ECG (Electrocardiogram); dressings; childhood immunisations; blood and other laboratory tests; travel vaccines; and ear syringing. Patients can be referred to other services for diagnostic imaging and specialist care.

The practice is open Monday to Friday from 7:30am to 7:30pm and on Saturday from 8:00am to 1:30pm.

How we inspected this service

Before the inspection we reviewed a range of information. We reviewed information submitted by the service in response to our provider information request and the practice’s previous inspection reports from January 2012, March 2013, January 2014, February 2015 and November 2017. During our visit we talked to people using the service, their relatives, interviewed staff, observed practice and reviewed documents.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

•Is it safe?

•Is it effective?

•Is it caring?

•Is it responsive to people’s needs?

•Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 21 May 2019

This service is rated as Good overall. (Previous inspection 30 November 2017)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Jane Benn Pangbourne Drive on 16 April 2019 as part of our inspection programme. The service is an independent GP practice located in Stanmore, Middlesex.

The GP principal is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Forty-two people provided feedback about the service. All the feedback we received was very positive about the staff and service provided by the practice.

Our key findings were:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm. We identified some safety concerns that were rectified immediately after our inspection.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

• Implement regular medicines audits to ensure prescribing is in line with best practice guidelines for safe prescribing.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care