Dental Beauty Bow

Updated 15 August 2024

We carried out this on-site, announced assessment on 13 November 2024. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Some areas for improvement were identified during our assessment. Improvements were needed to the systems for monitoring some safety procedures, including checks in relation to fire and Legionella. Improvements were needed to the systems for ensuring that all records in relation to recruitment checks and training were maintained. Dental Beauty Bow is part of Dental Beauty Partners, a dental group provider. The practice is in the London Borough of Tower Hamlets and provides private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces near the practice. There were bus transport links close to the practice. The practice had 5 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses, 1 receptionist, the assistant practice manager and the practice manager.

Updated 15 August 2024

Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 13 patients. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were dispensed medicines, sufficient information was given. We reviewed online patient feedback. Patients expressed high levels of satisfaction with the overall service they received. Comments included that treatment was: ‘Exceptional’ and ‘Outstanding’. They commented that staff took time to explain treatments and procedures, were kind and friendly. Patients said that the staff team helped to put them at ease when they were nervous or anxious. The practice shared patient feedback with the team and used this to make changes to help improve patients’ experiences.