Archived: Yanah Care

Yanah Care is a domiciliary care agency, providing personal care to people living in their own homes. There were two people receiving personal care at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Risks were not effectively assessed and mitigated. Care plans and risk assessments had not been reviewed or updated regularly as people’s needs had changed.

Medicines were not managed or monitored effectively. Records for medicines were not useful and could not identify if medicines had been given or who had given them.

Staff were not always recruited safely. There were several documents missing from the recruitment and selection process to check if staff were suitable to work at the service.

There was no effective management oversight throughout the service. The provider told us that he welcomed any advice on improvement. The provider did listen to advice from the feedback throughout the inspection and began to make changes and source help and support going forwards.

Care planning required more detail and although people told us that they had been involved in care planning, none of the documents confirmed this.

Staff had enough personal protective equipment and people told us that staff were frequently washing their hands and cleaning surfaces.

Staff were kind and caring and went over and above when they could see that people required further assistance.

People were encouraged to give feedback on the service and the provider made changes from feedback received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 27 May 2021 and this was the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about the location the service was delivering services in, staffing and management oversight. A decision was made for us to inspect and examine those risks. Due to this being the first inspection, a decision was made to carry out a comprehensive inspection.

Enforcement and Recommendations.

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.

We have identified breaches in relation safe care and treatment, safeguarding, fit and proper person's and good governance.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will meet with the provider and work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect. The provider is not currently delivering a service to people and they will be making improvements to enable them to manage and monitor the service more effectively.