Redwell Hills Care Home

Redwell Hills is a residential care home providing personal care to up to 50 people. The service provides support to older and younger adults, some of whom are living with a dementia. At the time of our inspection there were 35 people using the service.

People’s experience of using this service and what we found

People told us they felt safe living at the home. Staff were aware of the safeguarding protocols and knew what action to take to keep people safe. Risks to people were identified and detailed assessments were in place, to ensure risks were managed safely. Medicines were managed safely. The premises were clean and there were good infection control practices in place.

A small number of care records required minor improvements to ensure consistency. We have made a recommendation around this.

There were enough staff to meet people’s needs, but the deployment of staff on the first floor at key times could be improved. This was reviewed and acted upon during the inspection.

Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff interacted well with people and they provided care which was person-centred. Staff had received training to ensure they had the knowledge they required to carry out their role effectively.

People told us staff were kind and caring. Relatives were positive about the care and support provided. Staff understood people's needs and respected people's dignity.

The registered manager and staff understood their roles and responsibilities. Quality monitoring systems were mostly effective in identifying improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 16 March 2020).

In May 2021 the provider applied to CQC to make a minor change to their registration. Four Seasons remains the corporate provider for this service.

Why we inspected

This inspection was prompted by a review of the information we held about this service. The inspection was also prompted in part due to concerns we had received about inconsistencies in care records (particularly where people needed specific support to eat and drink), medicines administration and staff culture. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe, effective and well-led sections of this full report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.