We carried out a review of the data available to us about 10 Wood Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 10 Wood Road, you can give feedback on this service.
Lilies24 Healthcare Ltd, 10 Wood Road is a domiciliary care service providing personal care and support to people living in their own homes.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, there were four people receiving personal care from the service.
People's experience of using this service and what we found
People were treated well and with respect. People who used the service and their family members described staff as caring, kind, thoughtful and patient. They told of several instances when the registered manager went beyond expectations to ensure people’s needs were met.
Staff understood how to protect people from harm or discrimination. There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. Risks to people were assessed and their safety was monitored and well managed. Safe recruitment processes were followed to make sure the right staff were employed. Infection prevention and control practices were followed to minimise the spread of infection, including those related to COVID-19.
People's needs and choices were assessed to make sure the service was right for them. Staff knew people well and provided them with the care and support they needed in a way they preferred. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received the training, supervision and support they needed. Staff worked closely with other health care professionals to ensure people's needs were met holistically.
People were involved in decisions about their care and support. There was a clear focus on supporting people to maintain and develop their independence. All members of the staff team spoke of people with respect and empathy. Staff respected people's privacy, dignity and their right to confidentiality. People and family members were encouraged to express their views and opinions and make decisions about the care provided. Their feedback was very appreciative of the service.
People and their relatives had access to a complaint's procedure, if they wished to raise a concern. The registered manager carried out audits to check the quality and safety of the service. Spot checks were carried out to monitor staff performance. People were asked for their views and any suggestions were used to improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 April 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service including when the service registered with CQC.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.