We carried out a review of the data available to us about Millbrook House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Millbrook House, you can give feedback on this service.
Millbrook House is a residential care home providing personal and nursing care to up to 60 people. The service provides support to people living with dementia and those with mental health issues. At the time of our inspection there were 50 people using the service. The care home accommodates people in one purpose-built building.
People’s experience of using this service and what we found
We have raised one recommendation in relation to the frequency of resident meetings.
The nature of people’s needs was such that it not always possible to directly gain their views. Two relatives had experienced delays in obtaining information about their relation’s support. This was fedback to the registered manager for action.
People were safe living at the service. They were relaxed and comfortable with the staff team. Risks faced by people in their daily lives were recognised and reviewed. Training and reporting systems enabled concerns to be raised.
Staff levels reflected people’s needs with many people being supported on a 1 to 1 basis. Staff had a good mix of skills and included experienced registered mental health nurses and other well trained and supervised care staff. The use of agency staff to support people on a 1 to 1 basis continued with the agency staff being in receipt of training and supervision.
The environment was well maintained and where issues were identified; these were addressed immediately. Ongoing refurbishment of the building continued with the design of the layout to be extended to meet the perception needs of people who were living with dementia.
Infection control measures had enabled a recent outbreak of COVID-19 to be controlled and eliminated.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with respect and dignity. Support provided was person-centred in line with good practice.
The management team were fully conversant in the needs of people living with dementia and complex mental health issues. The quality of the service was checked on a regular basis in order to consolidate quality.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 July 2021 and this is the first inspection. The last rating for the service under the previous provider was Good, published on 7 June 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.