Cheriton Care Home

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Requires improvement

• Responsive

  Requires improvement

• Well-led

  Requires improvement

Our view of the service

Date of assessment 09 May to 11 June 2024. Cheriton Care Home is a residential care home providing personal care to up to 27 people. The service provides support to older people, some of whom may be living with dementia. At the time of this assessment there were 17 people living at the service. The assessment was carried out in response to concerns about the service. At our last inspection we found breaches of the regulations in relation to safe care and treatment, person centred care, staffing, cleanliness and the management of the service. At this assessment we found some improvements had been made, however we found 3 continued breaches of the legal regulations in relation to safe care and treatment, good governance, dignity and respect as well as a new breach of the legal regulation in relation to fit and proper persons employed. Staff did not always assess risks to people or mitigate them where identified. People were placed at a higher risk of harm from the environment. Their dignity was not promoted. Records were not always maintained as expected. Governance systems were not effective in identifying or addressing areas for improvement and staff recruitment files did not demonstrate that the provider worked to their own policy on recruitment. People were generally satisfied with their care and relatives described the care as adequate. Whilst activities had improved, community activities were limited which impacted on people. Staff were provided with training, however some aspects of practice indicated training was not embedded in their practice. Systems were in place to enable people, their relatives, and staff to raise concerns. The registered manager took our feedback on board and was keen to improve the service. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

People's experience of this service

While the people we spoke to expressed that they were generally happy with their care, our assessment found elements of care did not meet the expected standards. People felt the service was clean but was in need of refurbishment. People told us some activities were taking place but there was limited access to the community and a hairdresser which impacted on their appearance.