London Community Care and Support Service

People’s experience of using this service and what we found

There were systems in place to safeguard people from the risk of abuse. Risks to people’s safety were assessed and managed. The person using the service was being supported by consistent staff who had been safely recruited and knew them well. Feedback was positive from the person and their family regarding the support they received.

The registered manager undertook assessments before agreeing to support people to ensure that their individual needs and preferences could be met. People's support plans were developed in partnership with the person and/or their family. Staff received an induction and were trained in areas that were relevant to people they were supporting.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff understood and respected each person's individual characteristics, likes, dislikes and preferences. People were supported to express their views and be involved in decisions about their care. Family members told us staff respected their relatives' privacy and dignity.

People, their relatives and staff were given opportunities to be involved in how the service was run by being asked for feedback on all aspects of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us in July 2021 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.