Westcliffe Manor

Westcliffe Manor is a residential care home providing personal and nursing care to up to 30 people. The service provides support to older people. At the time of our inspection there were 19 people using the service.

People’s experience of using this service and what we found

People received a caring service and felt supported and valued as individuals. People told us they were treated with respect and were happy living at Westcliffe Manor. People liked the food available, could access a number of activities and had formed trusting relationships with the staff team.

Risk assessments and appropriate care plans had been developed to meet people’s needs. People were involved in developing their care plans which were person centred. Changes were made as people’s needs changed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received their medicines as prescribed and were supported to access healthcare and other specialist services. The staff also worked with other professionals and organisations to ensure positive outcomes were achieved for people.

Staff were recruited safely, and staffing levels were safe.

The service was well-led and staff felt supported by the registered manager and wider management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 19 July 2021 and this is the first inspection. The last rating for the service under the previous provider was good, published on 24 April 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.