We carried out a review of the data available to us about Harden Hall on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Harden Hall, you can give feedback on this service.
Harden Hall is a residential care home providing personal care to up to 54 people. The service provides support primarily to older people, some who are living with dementia. At the time of the inspection there were 53 people using the service.
Harden Hall is a purpose – built care service with accommodation and facilities on three floors.
People’s experience of using this service and what we found
People and their relatives were happy with the service. Risks to people were assessed and staff were aware of the action to take to minimise risks. People received their medicines safely. There were systems in place to monitor staffing levels and recruit staff safely. There were safeguarding procedures in place and staff and managers had a clear understanding of these procedures. A relative told us, “[Person’s name] is so well cared for, we are very happy with their care. It’s always a lovely atmosphere when we visit, calm and relaxed.”
Infection control procedures had been updated in line with COVID-19 guidance to help protect people, staff and visitors from the risk of infection. Where incidents or accidents occurred, there was evidence of analysis completed to determine what measures could be put in place to improve people’s safety.
People’s needs were assessed prior to them using the service. Staff received the training and support they needed to carry out their role safely and effectively. People were supported to eat a balanced diet and to maintain their health. People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible; the policies and systems in the service promoted this practice.
Staff were kind and caring and treated people with respect. Staff worked well as a team and were responsive to people’s needs. A relative told us, “They [staff] are very good. They are kind and caring and know what they are doing.”
There were effective systems in place to monitor the quality and safety of people’s care. People received care that met their needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, (published on 13 September 2018)
Why we inspected
We undertook this inspection as part of a random selection of services which have had a recent Direct Monitoring Approach (DMA) assessment where no further action was needed to seek assurance about this decision and to identify learning about the DMA process.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.