We carried out a review of the data available to us about Herries Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Herries Lodge, you can give feedback on this service.
Herries Lodge is a care home providing personal care for to up to 47 people. Some people using the service were living with dementia. At the time of our inspection there were 45 people using the service.
People’s experience of using this service and what we found
People were safeguarded from the risk of abuse. Risks associated with people’s care were identified and managed to keep people safe. Accidents and incidents were monitored, and trends and patterns identified to mitigate future risks. People received their medicines as prescribed by staff who were competent in the safe handling of medicines. Maintenance of the building and equipment took place at regular intervals to ensure safety. We saw there were enough staff to respond to people’s needs in a timely way.
A pre-admission assessment form was in place which looked at all aspects of care and where support was required. It also detailed people's preferences. We saw some supervision sessions and performance reviews had taken place. There was no tracker in place for staff supervision, but the registered manager had identified this and had put this on their action plan to be addressed.
We observed lunch being served and found people were offered choices and their preferences were acknowledged. There was appropriate signage around the service and a menu was displayed on the notice board along with activities and photographs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We observed staff interacting with people and found they were kind, caring and considerate. People and relatives, we spoke with were complimentary about the care they received.
The provider and the management team were dedicated in providing person-centred care which met people's needs and ensured their choices were respected.
Several audits were in place and the registered manager ensured any actions were addressed and used to improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 May 2021 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 7 September 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.