- Care home
Maple Lodge
Report from 9 May 2024 assessment
Contents
Ratings
Our view of the service
Date of the assessment 17 September 2024 to 4 October 2024. Maple Lodge is a care home without nursing. There were 44 people using the service at the time of our assessment. This assessment was prompted by a review of information we held about the service. We assessed a total of 105 evidence categories from the safe, effective, caring, responsive and well-led key questions. Following this assessment the overall rating for this service had been assessed as good. We found areas of good practice, and some areas of improvement required. The provider had systems in place to identify areas of improvement through effective analysis of accidents and incidents. This included reporting events to the local authority and CQC where appropriate. Staff felt equipped to carry out their role and felt supported by the management team and described a positive working environment. People’s care requirements were assessed, care plans were regularly updated to reflect changes to a person’s care. People and relatives confirmed they were involved in reviews of people’s care. Care plans were personalised to reflect individuals’ identities and preferences. Governance systems were in place to monitor the quality of the service. However, they had not identified some issues we highlighted during the assessment in relation to medicines. Overall, the home was clean and tidy. However, we identified areas of improvement were required, the registered manager acted immediately on this feedback. During the assessment we observed decorators on site freshening up the home. There were systems in place to ensure the environment and equipment was safe. People received medication as prescribed, and staff completed training and had their competency checked. We identified areas of improvement were required in relation to guidance about ‘as required’ medicines and the labelling of some creams and topical lotions. The registered manager acted immediately on the feedback given.
People's experience of this service
We received feedback from people and relatives of people who resided at Maple Lodge. People felt safe and supported by staff who knew them well. This was mirrored in feedback we received from relatives. Relatives spoke approvingly of the care staff gave to people and the management team. Relatives told us they were regularly updated and included in their loved one’s care. This included any appointments and health reviews, or other events. Relatives told us Maple Lodge was a clean environment, some feedback included areas of the home will benefit from redecorating. People and relatives spoke of a caring and compassionate staff team, this was demonstrated during our observations of how staff engaged with people. Relatives reflected positive feedback about the support they received from staff during periods when their loved ones were not well. Relatives were complimentary about the activities and engagements Maple Lodge had in place to for people to take part in. This was reflected in our observations and feedback from people. Relatives told us there had been changes of management, the current registered manager was always accessible when queries arose.