Savile Park

Updated 17 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 3 inspectors.

Service and service type

Savile Park is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Savile Park is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We spoke with local authority partners and gained their feedback about the service. We used all this information to plan our inspection.

During the inspection

We made observations of people’s care and support, spoke with 9 people, 11 staff, including the management team, and 4 visitors, and looked at records to help us understand how the care was being provided.

Updated 17 November 2023

About the service

Savile Park is a residential care home providing personal care to up to 55 people. The service provides support to older people, some of whom may be living with dementia. At the time of our inspection there were 54 people using the service.

People’s experience of the service and what we found:

People felt safe living in the home. Relatives said staff worked in safe ways. The home was mostly clean, although not in all areas. The provider took steps to address where further more thorough cleaning was needed.

Risks were known and managed appropriately, although some documentation needed to be improved. The provider was implementing a new electronic recording system to improve the quality of information held. Medicines were managed safely, but some improvements were needed to ensure a robust end to end process and clearer recording. The provider had identified this and was considering ways to improve the systems and processes for managing medicines.

Staff had effective support in their roles and there was good teamwork to support people's needs.

People enjoyed the meals and there was plenty of choice and variety.

People were well cared for and the home was welcoming and friendly. People's individual needs, dignity and respect were promoted well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff ensured care was person-centred and responsive to individual needs and preferences.

People, relatives, staff and visitors felt the home was well run and they felt involved and informed about important matters. There was good evidence of partnership working with other professionals to meet people's needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good published 9 November 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.