We carried out a review of the data available to us about Moral Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Moral Care Limited, you can give feedback on this service.
Moral Care Limited provides personal care to people in their own homes. The office is based in Overton in Morecambe and supports people in the surrounding areas. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection 18 people received support, 10 of which received support with personal care.
People’s experience of using this service and what we found
People were safe and protected from harm. One relative said, “I feel that [relative] is safe; if I want to go on holiday, I can leave him with them, and he will be safe.” People were supported by enough staff that were safely recruited. People were supported to receive their medicines safely. Staff followed safe processes to minimise the risk of the spread of infection. The registered manager learned from incidents to reduce the risk of them happening again.
People’s needs were fully assessed and people received support according to their care plans. People were supported by consistent staff who had the right skills and experience. Staff helped people to eat and drink and supported them to lead healthy lives. Staff helped people to make their own decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff that were kind and caring, and promoted people’s independence. One person said, “The carers are all very pleasant and they have a lovely attitude, they call me by my name and they remember the things I like and the things I don’t like and they always ask me if I need anything.”
People’s individual needs were responded to well and everyone we spoke with was extremely satisfied with their service. There was a complaints process and low-level concerns were dealt with timely. Staff received training about how to care for people that were at the end of their life.
There was a positive culture at the service; people spoke highly about the staff and staff enjoyed their jobs. The registered manager had a good understanding of risk and made sure that outcomes were monitored. The registered manager was committed to learning and developing to improve the service, and engaged well with people, their relatives and staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 20 May 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.