We carried out a review of the data available to us about AUM Care Group (UK) Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about AUM Care Group (UK) Ltd, you can give feedback on this service.
AUM care Group (UK) Ltd is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection 5 older people were receiving a home care service from this provider.
The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. All 5 people using the service were receiving personal care at the time of the inspection
People’s experience of using this service and what we found
Relatives of people using the service thought that people received a safe and quality service from the provider. There were appropriate safeguarding adults policy and procedures in place and staff had received training so they could appropriately respond to incidents or allegations of abuse. There were appropriate systems in place to manage risks and medicines. Staff were offered employment only after appropriate recruitment checks were carried out and there were enough of them to ensure people received their visits as planned for them.
Staff received the training and the support they needed to fulfil their role. People needs were assessed before they started to receive a service from the agency. Where staff were responsible for assisting people to eat and drink, people’s dietary needs and wishes were addressed in their care records. People were supported to stay healthy and well, and the provider liaised with healthcare professionals as necessary to ensure people received the healthcare they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service and staff ensured people were well treated and that their dignity was respected. Staff had received training around diversity and equality so they understood people’s cultural and spiritual needs.
People and their relatives were involved in developing their care plans and these appropriately addressed their needs. In addition, where people had specific communication care needs, these were also included in people’s care plans so staff had the necessary information around meeting people’s needs in this respect. There was no one receiving end of life care at the time of the inspection but there were processes in place that the provider could refer to if someone needed to be supported with end of life care needs.
People had the opportunity to contribute their views and give feedback about the service. So did staff. The provider took all these into account when planning how to improve the service. In addition, there were appropriate quality assurance systems, albeit these were still in the early days, to monitor assess and improve the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The service was registered with us on 19 May 2021 and this is their first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.