We carried out a review of the data available to us about Ace Home Support on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ace Home Support, you can give feedback on this service.
Ace Home Support is a domiciliary care service supporting adults in the community who require personal care in the Chudleigh, Newton Abbot and Ipplepen area.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 17 people using the service who received personal care.
People’s experience of using this service and what we found
People received safe care from the staff at the service and all the feedback we received was positive. One comment from a relative we received was, “They [person using service] are very happy with them and I know that if there were any problems, they’d be the first to say so.”
People’s individual risks were identified and care was planned in a way to reduce identified risks. Risk assessments were reviewed. Staff understood safeguarding processes and how to escalate concerns.
People’s medicines were managed to meet their needs and sufficient staff were deployed. Staff recruitment was safe, and no concerns were identified around infection control practice.
Staff received an induction together with a continuing training package. Staff were supported through spot checks and feedback. People’s needs around eating and drinking were met. The service worked well with other healthcare professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Without exception, people told us staff were very caring and gave a high level of feedback about the care and support they received. People told us staff treated them with dignity and respect.
Care files were personalised to reflect people’s preferences. There were systems and policies in place to respond to complaints if required. People could be supported by the service at the end of their lives.
Staff told us they were happy in their jobs and gave positive feedback about the service management. People and their relatives gave good feedback on the way the service was managed, and told us that using the service had been a positive step in their lives.
There were systems to assess the quality and safety of the service people received. The service made continuous improvements in response to their findings.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 April 2021 and this is their first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.