- Homecare service
Elite Care Services Limited
Report from 6 March 2024 assessment
Contents
Ratings
Our view of the service
Elite Care Services Limited is a domiciliary care agency providing personal care to people living in their own homes. The service also provides care and support to young people with learning disabilities and autistic spectrum conditions. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. At the time of the inspection, the service provided care and support for 6 people with a learning disability. We found safe systems and processes in place to ensure staff understood how to protect people from poor care and potential harm. Staff supported people to have choice, control, and independence over their lives. There were sufficient numbers of staff who had been recruited safely to ensure people’s care and support needs were met. People were respected and valued as individuals, were involved in their care, and asked for feedback regularly. We carried out our on-site assessment on 22 February 2024; we visited people using the service on 06 March 2024. Off site assessment activity started on 20 February and ended on 06 March 2024.
People's experience of this service
Right Support Staff understood and responded to people’s individual needs and were able to recognise and report abuse. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Staff completed specialised training on learning disabilities and autism. Some people communicated non-verbally, for example through sign language, sounds, pictures and symbols. They could interact with staff and others involved in their care and support because staff had the necessary skills to understand them and communicate effectively. . Right Care People received kind and compassionate care. Staff understood and responded to people’s individual needs to ensure people were supported to be as independent as they chose. Staff, relatives, and people worked together to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks. Right Culture The service valued and acted upon people’s views. People appeared relaxed within their home and in the presence of staff. We observed them being supported to make decisions about their day that included decisions about their activities for the day and their meals.