OLIVE ROW CARE HOME

Updated 4 March 2024

Date of assessment 14 March 2024 to 11 April 2024. Olive Row Care Home is a nursing home providing personal and nursing care to up to 54 people. At the time of our assessment there were 40 people using the service. As part of our assessment activity, we undertook on-site visits on 14, 18 and 20 March 2024. This assessment was prompted by information we held about this service. We assessed a total of 22 quality statements. At the last inspection, this location was rated good. During this assessment, we found several concerns with the quality and safety of people’s care. We found two breaches of the legal regulations in relation to safe care and treatment and governance. The location is now rated as Inadequate.

Updated 4 March 2024

While some people and relatives we spoke with expressed that they were generally happy with their care, our assessment found people’s care did not meet the expected standards. People were not always appropriately supported to raise concerns when they felt unsafe. People’s risk assessments did not reflect their current needs, the risk assessments were not regularly reviewed or as people’s needs changed. When people communicated their needs, emotions or distress, staff did not know how to manage this in a positive way. People were exposed to harm as substances that could be hazardous to health were not stored away securely. People received care form staff that had not received the training and supervision required to carry out their role. People and their relatives told us staff did not always respond or respond in a timely manner to their call bells when requiring assistance. People were not protected from the risks of deteriorating health from infection. People’s medicines were not always appropriately administered. People did not receive care that was in line with current evidence-based practice. People were not involved in the assessment and planning of their care. People’s capacity and ability to consent to care had not been taken into account in planning and managing their care. People’s privacy and dignity was not always respected and upheld at all times. People and their relatives told us they had difficulties communicating with staff and did not feel their concerns were listened to. There was not always appropriate equipment and staff available to support and maximise people’s independence and outcomes from care and treatment. People and their relatives did not always feel that their complaint or concern would be explored thoroughly, and they would receive a response in good time.