Visiting Angels - South Middlesex Also known as Murray Moments T/A Visiting Angels

Updated 1 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was conducted by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service short notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 21 June 2022 and ended on 22 June 2022 We visited the location’s office on 22 June 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We looked at all the information we held about the provider including information submitted when they registered with us.

During the inspection

We met the registered manager and two of the directors. We looked at the care records for four people and records for four members of staff. We also looked at other information held by the provider for managing the service, including audits and records of how they dealt with adverse events.

We spoke with one person who used the service, the relative of another person and one care giver (staff employed by the agency) on the telephone.

Updated 1 July 2022

About the service

Visiting Angels – South Middlesex is a domiciliary care agency providing personal care and support to people living in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, 12 people were receiving support with personal care.

People’s experience of using this service and what we found

People using the service, their families and staff were happy with the care provided. They liked the care givers (staff employed by the agency) and had good relationships with them. They had been involved in planning and reviewing their care and felt their decisions were respected.

The staff felt well supported. They had a range of training and were able to discuss their roles with the management team. There were systems for recruiting staff to make sure they suitable and had the skills and knowledge needed to care for people.

The registered manager and directors worked closely as a team, managing the service and delivering care. They had a good knowledge of the people using the service and staff. They dealt with incidents, accidents and complaints appropriately and had effective systems for monitoring the quality of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

This service was registered with us on 28 April 2021 and this is the first inspection.

Why we inspected

We inspected the service based on the date they were registered with us.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.