We carried out a review of the data available to us about Vybrant Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Vybrant Care Services Ltd, you can give feedback on this service.
Vybrant Care Services Ltd is a domiciliary care agency providing personal care in people’s own homes. At the time of the inspection the service was providing care and support to 11 people. Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The service was predominantly well run, and people who used the service were very happy with the care and support they received. One person commented about the service, “It’s run very well because of regular communication. We feel safe.” The provider’s quality assurance systems encouraged good service delivery, but there was scope to improve audit processes to make them more robust. We have made a recommendation about the provider’s audit systems. Although improvements were needed in this area, the registered manager possessed a good oversight of the service as they were involved in care delivery.
People felt safe in the company of staff. Staff were trained on how to identify and report abuse. Incidents were well-managed to keep people safe and staff compliance with reporting procedures was mostly good. People consistently told us staff were kind, arrived on time and they received support from the same core group of staff, which promoted good continuity of care. The service had recruitment processes in place to ensure suitable staff were employed. Staff followed safe infection control practices.
People were supported by staff who were competent and skilled. Staff were trained to administer people’s medicines safely and people were happy with the medicines support they received. Medicines errors were responded to, but the provider’s policies and procedures were not consistently followed. The registered manager assured us action would be taken to ensure compliance with their own policies and procedures. Staff asked people for their consent before providing them with any care. People who used the service were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 April 2021. This is the first inspection.
Recommendations
We have made a recommendation about the provider’s audit systems under the well-led section of the report.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.