Poplars Care Home

Updated 21 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This ispection took place on 11 March 2021 and was announced.

Updated 21 April 2021

About the service

Poplars Care Home is a residential care home for 27 older people with a range of needs, including living with dementia. The home is managed by a home manager.

People’s experience of using this service and what we found

People told us they liked living in the home and they felt safe. Staff demonstrated a good understanding of the provider's safeguarding and whistleblowing policy. Medicines were safely managed.

The home manager conducted regular health and safety checks of the building. Staff worked effectively within their infection control policy.

The home was clean, bright and very welcoming. People’s rooms had been decorated to their individual choices and preferences. Before people moved into the home management conducted a detailed assessment to ensure the home could meet people’s needs. People were supported to eat healthy food. Staff supported people to attend their health appointments.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

We saw some caring interactions between staff and people living in the home. People told us the staff were caring and kind. Staff respected people’s privacy and dignity. People were supported to be as independent as possible. The home had an activities worker who organised activities during the day.

People's care was planned around their specific and individual needs and care plans were regularly reviewed and updated. Staff worked with specialist nurses to support people at the end of their life. Relatives told us they knew how to complain.

The home manager completed regular checks and audits on the quality of the service and acted if they observed any shortfalls. There was an open and transparent culture within the service, people were asked their views about the service and these were acted on.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good published (02 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.