We carried out a review of the data available to us about Ease Healthcare Wakefield on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ease Healthcare Wakefield, you can give feedback on this service.
About the service
Ease Healthcare Wakefield is a domiciliary care agency and provides personal care and support to people who require assistance in their own home. At the time of our inspection there were two people being supported by the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Systems and processes were in place to safeguard people from the risk of abuse and staff were aware of how to report concerns. Risks to people were assessed to keep them safe. Staff were recruited safely and people were provided with sufficient staff to meet their needs. Medicines were managed safely and staff were suitably trained to administer medicines.
Care records detailed people's preferences around their care and the service ensured people were happy with their care package prior to providing support. The service worked with other healthcare professionals to ensure people's needs were met. People and relatives felt listened to by the staff team and told us staff were kind.
Staff were complimentary about the management team and felt well supported in their roles. The registered manager understood their duties to be open and honest. Quality assurance systems and regular management meetings took place to ensure service improvement.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 06 May 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.